1.Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- It must be in the original packaging.
2.Non-Returnable Items
Certain goods cannot be returned, including:
- Perishable goods (food, flowers, newspapers, magazines)
- Intimate or sanitary products
- Hazardous materials, flammable liquids, or gases
Additional non-returnable items:
- Gift cards
- Downloadable software
- Health and personal care items
To complete your return, we require a receipt or proof of purchase.
🚫 Do not send your purchase back to the manufacturer.
3.Partial Refunds (If Applicable)
Only partial refunds may be granted for:
- Books with obvious signs of use
- Opened CDs, DVDs, VHS tapes, software, video games, cassettes, vinyl records
- Items that are damaged or missing parts (not due to our error)
- Any item returned more than 30 days after delivery
4.Refunds Process
Once your return is received and inspected:
✅ We’ll notify you via email.
✅ If approved, your refund will be processed.
✅ A credit will be applied to your original payment method within a few days.
5.Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card company (processing times may vary).
- Reach out to your bank (refund posting may take time).
- If you still haven’t received your refund, contact us at support@digitaldevices.ca
6.Sale Items
🚫 Only regular-priced items may be refunded.
🚫 Sale items cannot be refunded.
7.Exchanges
We only replace items if they are defective or damaged.
📩 Email support@digitaldevices.ca to request an exchange and ship the item to Amazon.
8.Gifts
If the item was marked as a gift when purchased and shipped directly to you:
🎁 You’ll receive a gift credit for the return value.
🎁 Once processed, a gift certificate will be mailed to you.
If the gift was not marked during purchase:
💳 A refund will be sent to the original gift giver.
9.Shipping Returns
To return a product, mail it to Amazon
📦 You must cover return shipping costs, which are non-refundable.
💰 If a refund is approved, return shipping costs will be deducted.
Tracking & Insurance:
🚚 If returning expensive items, consider using a trackable shipping service or purchasing shipping insurance.
🚫 We do not guarantee we will receive your returned item.
10.Need Help?
💬 Contact us at support@digitaldevices.ca for questions related to refunds & returns.
